Training was better than before but still room for improvements
Compared to what I have used earlier, the WFHI onboarding training was quite streamlined and direct. There was less confusion and fewer redundant steps which I really appreciated since time is always limited. However, the call dialer felt a bit basic without much customization, something I’d expect more from a training that aims to set up complex workflows. The database features were fairly standard, nothing exceptional but not bad either. Payment and invoicing processes were clear and hassle-free, unlike my previous experiences where it felt unnecessarily complicated. One downside was that some modules expected prior exposure that I didn’t have, making certain parts tougher than needed. Overall, it’s a good balance of strengths and weaknesses: more straightforward than before but not yet entirely intuitive.