Training was a mixed experience but documentation stood out
I found the training and onboarding experience with WFHI to be somewhat frustrating overall. The initial modules were reasonably clear, making it possible to begin setting up the software. However, as I progressed, I struggled to find detailed guidance on certain more advanced features, especially around integrating the dialer and database tools into my existing workflow. It seemed as though some of these areas were either lightly covered or buried in documents that were not easy to locate. This made the learning curve steeper than anticipated and slowed down my progress considerably. The invoicing and payment processes were thankfully straightforward, which was a welcome relief amid the more confusing parts of training. The one positive I will note is that the software itself updated automatically without interrupting my work, which helped maintain stability during my setup. Despite this, I felt the onboarding could benefit from a more organized resource placement and clearer instructions to enhance usability for new customers.