Training was a mixed bag of help and guesswork
The onboarding and training started off pretty well with clear videos and documentation, but as I progressed, I realized that a lot of the more intricate workflows had to be figured out through trial and error. The basic calls and database features were explained well, but when it came to integration and automation steps, there was less guidance than I expected. I spent a fair bit of time just experimenting with the dialer settings before I managed to align them with our workflow. While I appreciate the parts that are clearly laid out, I found myself relying on intuition more than I’d like for a paid product. The software is powerful, no doubt, but having to figure out several things by myself was a bit draining. I think this could be improved with deeper, step-by-step onboarding or more interactive training sessions. It's decent but leaves room for growth on the support for less straightforward processes.