Training was a mix of hits and misses
Hey, so I wanted to share my experience with the training and onboarding. I’ll be honest, some parts worked well, but some really didn’t. The training content on using the calling tools was pretty clear and I appreciated how they arranged those live sessions. I could follow along and apply the dialer functions right away. But then, when I ran into a technical issue setting up the database feature, it was a different story. I waited on telephonic support, but the explanations were confusing and didn’t fully solve the problem at first. On the bright side, the software updated automatically which meant no hassle for me on that front. I guess they’re trying to make things seamless but I found that the onboarding flow sometimes felt disjointed. The invoicing and payment steps were simple enough, no complaints there. Overall, it was like a mix – some elements were smooth, some folks helpful, but the support wasn’t always spot-on especially when things went wrong. It’s like they’ve got the tools to do better but the communication didn’t always match up. Maybe with better clarity and responsiveness it would have been a fitter package for me. Just thought I’d give you the honest version instead of sugar-coating it!