The training and onboarding process had a few bright spots, but mostly felt like a hassle. On one si

The training and onboarding process had a few bright spots, but mostly felt like a hassle. On one si

The training and onboarding process had a few bright spots, but mostly felt like a hassle. On one side, the initial setup was fairly straightforward, and some of the training content was actually useful when it came to understanding the dialer and database features. However, the ongoing setup and the need to constantly adjust or revisit certain workflows turned into a real drain. Many of the steps felt repetitive, and instead of becoming easier with time, it was a process that seemed to demand continuous attention and tweaks. This made it hard to just focus on using the software productively. I appreciated the support team was responsive on the phone and tried to help, but the need for repeated calls was inconvenient. In sum, while there were clear positives in the solid foundation, the persistent setup requirements slowed down progress more than I expected. It feels like there was room for more automation and less manual adjustment throughout the process to help someone like me settle in faster.