Training was a letdown compared to what I expected
From the start, I found the onboarding and training process disappointing, especially when I compared it with previous tools I have used. The initial setup guide was confusing and lacked clarity, which slowed down my progress. The training materials didn’t cover critical workflow scenarios important to my needs, leaving many questions unanswered. I felt stuck often and had to rely on trial and error rather than clear instructions. The database and dialer integration promised felt clunky and unreliable as well, which was frustrating after investing time in the onboarding. While I appreciate the automatic updates aiming to improve features, they didn’t seem to address fundamental training gaps. Telephonic support was slow to respond and did not clarify the issues adequately. Signing up and invoicing worked fine but did little to offset the ineffective onboarding experience. Overall, it did not work for me and left me quite frustrated with the software and training.