Training was a letdown compared to previous programs
I was expecting the onboarding and training experience to be much more structured and supportive since I had used other similar platforms before. The previous programs had clearer step-by-step guides and interactive modules that engaged me well right from the start, but here the training felt fragmented and less detailed. Important elements like the dialer functionality and database integration were simply glossed over, making me struggle to connect the dots on how to apply the training on live workflows. I also found that responses from telephonic support during early onboarding took longer and were less comprehensive compared to what I had experienced earlier. The automatic updates occasionally reset my configurations without any prior alert, which only increased confusion during training. The invoicing and payment confirmations were straightforward, but that alone couldn’t compensate for the ineffective training. I was hoping for a more hands-on approach that matched or exceeded my previous experiences, but instead, I felt I had to spend additional time independently figuring things out. That one thing, the lack of clear training instructions and engagement, stood out negatively the most, souring what could have been a smoother start. Overall, it was a frustrating process that didn’t align with what I expected based on earlier platforms I had used.