Training was a bit scattered; I expected clearer explanations
The training and onboarding were not quite what I anticipated. While the content covered the necessary points, the explanations often felt scattered and at times unclear. I had to revisit several sections multiple times because some steps were not explained thoroughly enough, which made it difficult to stay confident during the initial set-up phase. The trainers did cover the basics of the calling tools and database features, but the pacing seemed uneven, sometimes jumping too quickly over topics or not providing enough detail. One small positive was that the training format was flexible, and I could go over the recorded sessions whenever I wanted. Still, I was surprised by how much I had to figure out myself later on, especially regarding the invoicing and payment processes. The onboarding lacked a clear, stepwise structure that I was hoping for, and telephonic support was not always immediately available, which made me feel a bit stuck at times. I expected the explanations to be more comprehensive upfront to help ease the learning curve but I appreciate the efforts made to assist as best as they could.