Training walkthrough was clear, but database demo could've been better
I expected the training to be fairly basic with general overviews, but it turned out to be quite structured and clear in many ways. The walkthrough for setting up the calling tools and dialer was especially well done; it guided me through the exact steps I needed to take, leaving little room for confusion. This was much better than some past experiences with onboarding from other platforms where I felt left in the dark. However, when it came to the database feature, the explanation wasn’t as straightforward. I anticipated more detailed demonstrations of advanced functions like filtering and bulk updates, but the training just skimmed over these points. This left me having to experiment on my own, which slowed progress. The sign-up and payment process was smooth and met my expectations for simplicity and clarity. Overall, I think the training did a good job setting the stage for using the core calling features, but there was a missed opportunity to deepen understanding in database management. I feel that if this area had been covered with more examples and hands-on practice during training, users like me would face fewer hurdles later on. So while the clarity was mostly solid, there’s room to improve in some specific areas.