Training videos were clear, onboarding was patchy
The training section provided clear videos that showed how to use the dialer and navigate the database, which I liked a lot. It was straightforward to find the basic guides and get started on my own schedule. However, the onboarding process felt less consistent when it came to more complex workflows and integration features. Some explanations seemed missing or skimmed over, so I had to figure out a few things myself. It meant my learning curve extended longer than I expected. Signing up and setting up the account went smoothly, but I wished the training materials were a little more detailed for intermediate users. Telephonic support was available, and they answered questions, but sometimes the waiting time felt too long. Automatic updates were unobtrusive, which I liked. So, the training helped me get going but left some gaps that slowed my full understanding at first.