Training useful but could have been more comprehensive
The training and onboarding experience with WFHI gave me a decent starting point for using the software and dialing tools. It mostly matched what I had anticipated before signing up, with clear guidance on setup steps and how to handle some database functions. I appreciated that the modules were concise, helping me move through the process without getting overwhelmed. However, I felt some parts I was expecting to see were missing or not covered in enough depth—especially around the more advanced features of automatic updates and detailed reporting. While I could eventually figure out some features through trial and error, a more complete explanation during the training would have been definitely helpful to understand the workflow more fully. The support line was there when needed, but it didn’t cover these topics proactively. Overall, I feel the experience was positive in terms of helping me get started, but I would have liked a more well-rounded introduction that included the less obvious parts of the software package. This would have saved me some extra time learning later on. Honestly, the training did what was necessary to get me going, but it fell short of providing the full picture I hoped for initially.