Training took way too long to sort out
I found the training and onboarding process really long and frustrating, especially when things started going wrong. Whenever I ran into issues, the follow-up help was slow and getting clear answers took more time than I expected. It felt like the system wasn’t prepared well enough for glitches during setup and that stretched everything unnecessarily. I kept waiting for basics like database setup or dialer training to be clarified, but instead ended up repeating questions multiple times. So, after spending quite some time stuck in the same place rather than moving forward, it got quite exhausting. It’s really disappointing because I wanted to do more with the software faster, but the onboarding stretched over days with delays and little proactive support that could have picked up the slack. Overall, it was a lot more time than I thought it should have been for something that should have been straightforward to get going.