Training took way longer than promised and still wasn’t effective
I expected the onboarding and training to help me get comfortable with the software quickly, but it ended up taking much longer than anticipated without delivering the understanding I needed. The initial sign-up and invoice processes were fine, but once I started using the dialer and database features, I found things confusing and the training failed to clarify the more complex parts. I tried to reach out to telephonic support several times but responses were delayed and didn’t fully solve my issues. Automatic updates seemed to introduce new changes without adequate explanation, making it harder to keep up. Overall, it felt like the training didn’t match the promises made before purchase or my expectations, leaving me frustrated with how much time I invested just to feel partially ready to use the software effectively.