Training took way longer than expected, explanations not so clear
I spent a lot of time trying to get through the training and onboarding process, and it honestly took longer than I thought it would. The explanations were often not very clear, which made it harder to understand how to use the calling tools and the dialer effectively. Even though there were helpful guides, I found myself confused about how to properly input data into the database and use it in combination with the automatic updates feature. Telephonic support tried to help, but sometimes felt as confused as I was, which was tiring. The payment and invoicing instructions were straightforward enough but didn’t offset the frustration caused by the unclear training. I was hoping the sign-up process would be quick and painless, but the length of time spent just trying to get set up made things worse. I’m left feeling that a clearer, more concise training would have saved me a lot of wasted effort over several days just figuring out basic functions.