Training took too much time to fix issues
You need to improve how you handle things when something goes wrong during training. It took way too long to get responses when I encountered problems with the dialer setup and the database feature integration. While I will say the basic material given at the start was okay, the real issue was the slow support when I needed help most. The automatic updates were mentioned but did not seem to apply consistently, causing confusion and delays in progressing through the onboarding steps. The sign-up and invoicing process worked as expected without problems, but once I was into training, delays became frustrating. I felt like the training workflow could have been better planned with buffer time for addressing challenges faster. Telephonic support eventually responded, though it often felt like a long wait on hold, and the explanations were sometimes too generic rather than tailored to my specific questions. Overall, the training was longer and more tedious than necessary due to how problems were managed. The software itself is fine when set up correctly but getting there was slow and cumbersome. You should consider speeding up your support to keep the experience smoother.