Training took too long to get started, got stuck at setup
I was really eager to get going but the training and onboarding took way longer than I expected, mostly because the initial setup was confusing. The modules didn’t prepare me well for connecting the dialer or managing the database efficiently. I spent a frustrating amount of time stuck trying to understand how the calling tools were supposed to work with the workflow. It felt like the instructions skipped over some key stuff, so I had to guess and test repeatedly. Eventually, I managed to get past the setup, but the waiting and confusion slowed everything down. The team over the phone was helpful when I called, but it was too little too late because I had already lost momentum by then. I was hoping to be operational much faster, so this delay affected my overall impression of the onboarding experience.