Training took too long before it really clicked
I honestly found the onboarding and training process frustrating because much of it required me to figure out things on my own rather than being clearly guided throughout. The initial sign-up was straightforward enough, but once I started to use the calling tools and dialer, I realized that the documentation didn’t cover many of the practical uses I was encountering. It wasn’t until I’d spent significant time practicing and independently exploring the database features that things began to make more sense. The automatic updates sometimes introduced changes that weren’t well explained in advance, so I had to spend additional time adjusting. Support was available on the phone, but the answers often repeated what was already in the manuals without directly addressing my particular problems, which slowed down the process. It took a good while before I felt comfortable using all aspects confidently. I think the platform has potential, but the pacing and clarity of the training could be improved significantly for new users like me to avoid this slow adjustment period.