Training took some waiting but worth the effort
I found the training on the software useful yet it required more patience than I anticipated. There were a couple of moments when I needed to wait for the priority assistance to respond, especially when I hit some issues with the dialer and configuring the database. The walkthroughs on the calling tools were thorough but did involve revisiting the same lessons multiple times to get comfortable. Invoice generation and payment processing steps were well explained during the sessions, although the overall pace felt slightly slow at times. I was hopeful for a quicker onboarding but the repetition did help reinforce important parts. Despite the wait and some repeated material, I think the training set a good foundation for me to handle the remote workflows with confidence. I believe the effort required was justified by the understanding I gained and the support when it was finally available.