Training took some effort but they stuck with me
So the onboarding was something I didn’t expect to be so involved. At first, I thought it would be a straightforward process with the training doing the heavy lifting, but then some glitches happened. Like one time, the dialer wouldn’t sync properly with my database, and I was like, “Ugh, now what?” But the cool part was how the support team handled it. They didn’t just throw a manual at me; instead, they walked me through step by step over the phone and even helped me reset stuff when I got stuck. It took some back-and-forth, but after a few calls and training sessions, everything started clicking. Honestly, it felt like learning a new language — a bit tricky at first but totally doable once you get used to it. I ended up appreciating how the training wasn’t just about the basics but made sure I knew how to troubleshoot myself too, which feels smarter long-term. Overall, it required some effort and patience, but the way they stuck with me made me feel like I could really use this software going forward without getting too frustrated.