3 out of 53 of 5Verified purchaseTraining and onboarding
Training took solid effort, might ask for help again
The onboarding and training process required a fair amount of attention from me. Some parts of the software were intuitive, but other aspects such as setting up workflows needed repeated viewing of tutorial videos. I found that the initial training sessions covered the basics well, but when using the dialer and integrating with the database feature, I had to reach out to support for clarifications. Because of this, I think I will likely need assistance again next time I try to configure a new feature or update. The step-by-step approach they provided was helpful, though not enough to avoid occasional confusion. So, the process was manageable, but definitely required effort.