Training took quite some time
The training and onboarding fitted my work hours partially, but not fully. The sessions were scheduled at times that occasionally conflicted with my actual availability, making it difficult to join without disruption. While some parts of the training were concise and easy to follow, other segments stretched longer than I expected, especially the modules relating to the dialer and database features. I appreciated the automatic updates rolling out during the onboarding phase since they helped keep the software current, but they extended the setup time somewhat. Telephonic support was available but not always responsive quickly during my working hours, which slowed down resolving doubts. The invoicing and payment process was clear at least, and sign-up went smoothly overall. But the mismatch between training times and my work routine was a practical issue that made the experience feel less seamless than it could have been. On balance, I gained some knowledge but had to make concessions with time that didn't always fit well with what I actually do. So, the training worked in some ways but had its limitations in timing and accessibility.