Training took much longer than I expected
I had assumed that the onboarding with WFHI would be straightforward and quick, but it ended up taking much more time than I expected. The training videos covered a lot, but I found many of the steps too detailed and repetitive. I was hoping for a faster ramp-up but had to spend quite a bit of time watching and rewatching to understand the calling tools and the database functionality. Sign-up and payment were fairly clear, and the invoicing process worked fine, which was one positive. However, the onboarding flow didn’t match my ideas beforehand because it felt less efficient and more drawn out. Support call wait times at some points were longer than I hoped, delaying help with technical questions. While the software itself seems capable, the initial training took longer than planned and was less intuitive than I had expected. I am now using the tools but feel that a more streamlined onboarding would save time and avoid frustration at the start.