Training took much longer than expected, labels were confusing
I found the training and onboarding to take considerably longer than I initially anticipated. The process was not as streamlined as I had hoped, which made it somewhat challenging to stay focused throughout. One of the main issues was with the wording and labeling within the training modules and the software interface. Many terms were ambiguous, making it difficult to quickly grasp the instructions. I often had to pause and reread sections to understand the intended action, which contributed to the extended time needed. While the content itself was relevant, the way it was presented lacked clarity and consistency. On the positive side, the support team was helpful in walking me through different parts when I reached out. However, those clarifications did not always come immediately, and I had to wait or sometimes repeat questions. The invoicing and payment setup were straightforward and didn't add to the frustration. Overall, the experience was warm, with staff showing willingness to assist, but the slow progress and confusing labels did detract from the ease of learning the system.