Training took much longer than expected
I was quite disappointed by how long the training and onboarding process took compared to what I initially thought. A large part of the time was spent waiting between scheduled sessions and going over the same content repeatedly, which felt inefficient and made me lose interest at times. The calling tool and dialer were functional but required more guidance than provided during training. I had hoped the process would be smarter and more streamlined. Although the database feature was satisfactory, the delays in telephonic support responses added to the frustration. Sign-up and invoice issuance were fine, but all the waiting prolonged the overall experience considerably. Automatic updates were a small positive as they improved the software gradually without interrupting my work. However, I believe the process could benefit greatly from more concise training and faster communications. Overall, the time invested felt excessive for the value received, though I acknowledge certain parts were adequate and useful.