The training process was not as straightforward as I had hoped. The wording used in the modules some

The training process was not as straightforward as I had hoped. The wording used in the modules some

The training process was not as straightforward as I had hoped. The wording used in the modules sometimes felt confusing and unclear, which made following along harder than it needed to be. For example, some labels for the dialer and database were ambiguous, leading to mistakes that slowed me down. It took a decent amount of extra time to figure out exactly what each step meant and how to correctly use the software functionalities. On the plus side, the examples provided helped somewhat in clarifying the more complex sections. However, overall I felt that the instructions and terminology could be simplified to help users get up to speed faster without so much trial and error. The onboarding was functional, but I ended up putting in more effort than I initially expected to feel comfortable with the system.