Training took more effort but was a step up from past options
I found the training and onboarding experience with WFHI quite detailed compared to previous systems I used. From the start, it was clear that they expect users to put in a fair amount of effort to fully understand how the software functions, especially the calling tools and the database management feature. The instructional material was helpful, although I had to spend extra time revisiting some modules to grasp all the nuances. It required patience and daily practice to get familiar with the flow and make sense of the automatic updates that influenced the user interface at times. Nonetheless, this thorough onboarding meant I now feel capable of using the software with confidence and can handle some troubleshooting myself. While the learning curve was steeper than what I encountered before, the result is a more robust grip on the platform, worth the initial investment of time.