Training took longer than my actual working hours
The onboarding and training process promised to be flexible, but in reality, it did not align well with the hours I usually work. I found that the training sessions were scheduled during times that conflicted with my commitments, making it hard to attend without interruption. The content itself was detailed and well-structured, but I felt that it required more uninterrupted hours than I could spare. I attempted to pace through the modules during off hours, but the cumulative time needed felt excessive for someone balancing other responsibilities. Although the training material was relevant to managing the software and database features, it didn’t consider users with shorter availability. Additionally, the calls for support during onboarding came at times that were inconvenient, leading to frustration and delays. While the software itself seemed promising with automatic updates and stable dialer operations, the initial time investment for learning was discouraging. I hoped for a more modular or self-paced approach that could fit better into variable working patterns. Unfortunately, the process felt too time-consuming, and I struggled to complete it around my actual working schedule, which diminished the overall experience.