Training took longer than I expected but support was steady
Reflecting back on my experience, I realize the training and onboarding process took more time than I had initially anticipated. It wasn’t a matter of complexity but rather the pace at which the materials were delivered and the scheduling. The team was consistently responsive to my queries, though, whether via email or telephonic support, which made the time investment worthwhile. The onboarding flow was designed to cover a lot of ground and while that was necessary to understand the software fully, it slowed me down a bit. The calling tools and dialer components became clear eventually, with practice. Database features were somewhat straightforward, which helped acceleration. Also, the automatic updates brought improvements regularly, adding value with minimal extra effort on my part. Looking back, the time spent was justified by the steady assistance and clear guidance, though I think a faster pace might have been more efficient for my style of learning.