Training took longer than expected without real confidence boost
The training and onboarding process took a significant amount of time, and by the end, I still did not feel confident using the software. The sessions seemed thorough, but the pacing was slow and sometimes unfocused, making it difficult to retain important information. Although the trainers explained the basic concepts, I needed more practical, step-by-step guidance on operating the calling tools and the dialer, which was not adequately covered. The database feature was introduced late in the process, leaving little time to explore it properly. This left me hesitant to use the software independently, as I was unsure about handling updates or troubleshooting. The support options were available but did not fully alleviate my uncertainty. Overall, while the intention behind the training was good, it did not effectively prepare me for smooth, confident use within the promised timeframe, leaving me frustrated by the experience.