Training took longer than expected; some basics missing
When I first started with the WFHI training and onboarding, I thought it would be a pretty quick process to get up to speed. In reality, it stretched out much longer than I expected, which was a bit disappointing. The training material itself was okay, but it sometimes skipped over basic explanations I needed to understand the software fully. Because of this, I had to try figuring out several features on my own, which delayed my progress. The onboarding flow was not as smooth as I hoped; there were moments I wasn’t sure what steps to tackle next or whether I was done with certain parts. I also felt like there wasn’t enough support during the early days to guide me quickly through setup or the dialer use. I wish the process included more hand-holding to speed things along. While I appreciate the content available, the overall starting experience could be improved with clearer, more comprehensive training and faster support response.