Training took longer than expected, had to explore myself
The onboarding process was fairly detailed, but I found that a significant part of the training required me to figure things out on my own. The guided sessions covered the basics well, like setting up the dialer and understanding the database features. However, when it came to more specific workflows or advanced settings, I often had to rely on trial and error or consult telephonic support to get things running smoothly. This extended the time I spent getting fully comfortable with the software beyond what I initially anticipated. That said, the learning curve was manageable, and the automatic updates helped keep the system up to date, so I didn't have to deal with outdated tools. Overall, while the training provided a decent foundation, supplementing it with self-initiated exploration was necessary to get the most out of the product in a reasonable timeframe.