Training took longer than expected but support was helpful
My experience with the training and onboarding process was somewhat mixed. On one hand, the trainers were responsive when I asked questions and provided the necessary clarifications. The software's layout and features were explained clearly, which helped in understanding my remote tasks better. However, it took longer than I had anticipated to complete the onboarding stages, partly due to some delays in session scheduling and partly because I needed to repeat parts of the training to grasp the calling tools fully. The dialer, while functional, had a learning curve that was not immediately obvious. The database feature was introduced in the later part of training, and though it was straightforward, integrating it into my workflow took some adjustment. Ultimately, the process was worthwhile, but it demanded more time commitment than I had planned. I ended up appreciating the thoroughness but wish the timeline had been shorter.