Training took longer than expected but set a solid base
Starting with WFHI's training and onboarding, it took more time than I anticipated to really get the hang of the software, especially adjusting to the integrated dialer and managing the database features. The initial sessions covered basics well, but practical application during actual calls revealed some gaps in what I initially understood. This meant I had to revisit some training modules and make use of telephonic support, which was reasonably helpful though not always immediately available. The onboarding flow was methodical, which is beneficial over time because it minimizes errors later on, but it felt a bit slow at first. Sign-up and invoicing worked smoothly and clearly, and automatic updates ensured software improvements kept coming without extra effort. While I felt the start was somewhat drawn out, particularly as I had hoped to hit full productivity sooner, the steady pace helped build confidence. In the end, the patience invested in training seems worth it since the features are quite comprehensive, even if it wasn't the fastest start.