Training took longer than expected but matched well
Before starting training with the WFHI software, I expected a very streamlined onboarding that would take maybe a couple of days. In reality, it took a bit longer—more like almost a week to fully grasp the dialer, database, and the calling tools integrations as they were a little more complex than anticipated. Despite the longer time commitment, the training content matched my expectations perfectly: thorough and comprehensive. The step-by-step approach to explaining the telephonic support as well as automatic updates was very effective. I also thought the invoicing and payment process might be somewhat confusing, but the onboarding made it quite clear. Comparing my initial expectations with the actual experience, I felt the extended time was justified because of the detailed insights provided, which made me confident in workflow management. Overall, the training was worth the time, even if it required a bigger commitment than I thought.