Training took longer than expected because labels confused me
Looking back on my experience with the WFHI training and onboarding, one thing that stood out was the way the software’s labels and instructions were worded. Some terms used in the training modules didn’t seem to correspond exactly to what I saw on the live dashboard, which made it take much longer to figure things out than I had originally anticipated. For example, when I tried to learn how to use the dialer and integrate it with the database, the instructions felt a bit ambiguous and required me to pause and double-check what was being referred to. However, on the plus side, the step-by-step guides did help eventually, and the onboarding flow did a decent job overall of introducing the software features. I feel that with some tweaks to terminology and clearer labeling, the training process could be much shorter and less frustrating for new users. After spending a fair amount of time working through these issues, I am somewhat more comfortable now, but it definitely took more effort than I’d hoped.