Training took longer than expected because key elements were missing
When I started with the onboard training, I was hopeful to get through the initial setup quickly. However, it became clear the training material skipped some basics that were important for me. For example, the first session barely explained how the calling tools integrate with the database, which left me puzzled for a few days. The onboarding flow wasn’t very clear either, so I spent a lot of time figuring out how to proceed step-by-step. I found myself going back to telephonic support to clarify simple issues like signing in and navigating the dialer. Though the updates pushed automatic fixes which helped the software stability somewhat, the overall delay due to incomplete training meant I wasn’t productive soon after sign-up. At least I can say that invoicing and payment setup were handled smoothly, which made the admin part easier on me. Still, the onboarding experience really missed the mark in getting me fully ready to use the platform efficiently, slowing my progress more than I expected.