Training took longer than expected and missed some key pointers
When I started the training and onboarding process, I hoped it would be a quick way to get comfortable with the software and start using it effectively. Unfortunately, it took longer than I had planned because some of the steps seemed redundant and dragged out. The training modules included repetition that felt unnecessary, and I spent time waiting for the sessions to begin or trainers to respond to my queries. On the plus side, the basics of the calling tools and dialer were explained adequately, so I eventually felt I had a grasp on those parts. However, what really was missing was a clear, concise guide to the database feature and how to integrate it smoothly into my workflow. I had to figure out a lot on my own, and without strong support at those moments, it slowed me down. Another issue was that the automatic updates occasionally interrupted my work without detailed heads-up or instruction on what changed, which was frustrating. The invoicing and sign-up stages were relatively okay, but the onboarding did not live up to my expectations for pace or clarity. I wish there had been better structure and less waiting between steps, as well as more focus on practical application rather than repetition. Overall, while some aspects were fine, the extended timeline and missing details made the training less helpful than it could have been.