Training took longer than anticipated compared to previous tools
My experience with the training and onboarding was quite different from what I had used before. Initially, setting up the database took longer than I expected because the interface wasn’t as intuitive as the previous software. Navigating the dialer tools required multiple tries, and the training materials, while comprehensive, seemed a bit dense. The walk-through of remote workflow features felt slower and less streamlined, stretching the time I needed to become comfortable. However, the automatic updates did function well, and the telephonic support was helpful when I was stuck. Compared to other platforms with more straightforward onboarding, this one felt like it demanded a higher time investment to reach the same level of proficiency. Overall, while there's one positive aspect in support, the onboarding duration was longer than I hoped, which impacted my overall outlook.