Training took longer and felt repetitive
Looking back at the training and onboarding, I realize it was quite a stretch in terms of effort and time. Although the initial sign-up and payments went quite smoothly, the actual onboarding sessions felt dragged out. There was a lot of repetition involved, especially around the use of the calling tools and database features. Many topics were revisited multiple times, which gave me time to grasp the concepts but also made it feel slower than necessary. Waiting periods between training modules and telephonic support callbacks added to the dragging effect. At times, I felt I was stuck in a loop where I had to go over the same steps again before moving forward, especially whenever issues cropped up with the dialer or automatic updates. Despite this, I acknowledge that the repeated explanations helped cement my understanding eventually. The invoicing and payment system was clear and worked fine in the background, which was one bright spot. Still, the whole onboarding journey felt like it required more patience and persistence than I originally anticipated. Maybe with some adjustments to reduce redundancy, future users would have an easier time. For me, though, it felt like a marathon rather than a sprint, demanding sustained effort before I could confidently use the software independently.