Training took far too long to start
My experience with WFHI's training and onboarding largely suffered due to how slowly things actually got underway. The initial registration was smooth enough, but from there, it took far too many days before I was able to begin the training sessions intended to teach me the software's use. This delay was frustrating because it felt like I was ready to go immediately but was held back by administrative or scheduling issues. When training did start, the material seemed relevant and somewhat helpful, which I appreciate. However, the long wait left me doubtful about the overall efficiency of the onboarding process. I think the organizers need to streamline this to reduce frustration for new users who want to get up and running quickly. The interface for setting up my profile was fine; it was simply the aspect of timing that felt mismanaged. So while the content of training met expectations, the delay made the entire experience more frustrating than necessary.