Training took far too long to fix errors
The training and onboarding process was frustrating mainly because it did not handle problems quickly when something went wrong. During setup, I encountered multiple issues with the database import and the dialer configuration that the training did not adequately prepare me for. I reached out to support, but follow-up on errors often took days without clear updates on progress. This extended the time I needed before I could properly use the software by quite a margin. The training content itself felt generic and did not address troubleshooting effectively. I expected quicker resolution or at least better guidance for common errors, but that was not the case. Moreover, the automatic updates sometimes introduced changes that added new complications rather than fixed things. This all meant my onboarding stretched out far beyond what I initially planned, costing time and causing unnecessary stress. It was a disappointing experience. The delayed error handling in training and insufficient support left me struggling much longer than anticipated.