Training Took Far Longer Than Expected
I signed up with high hopes but found the training and onboarding process to be quite time-consuming. While the content itself covered necessary aspects of the software, a lot of time was eaten up by redundant repetition of basics I already knew, which felt frustrating. There were significant gaps between sessions, leading to waiting periods where I wasn't clear if I should proceed or hold back until a trainer was available. The onboarding flow could have been more streamlined to avoid those delays. One positive was that the training did cover the database feature in a way that matched my real-workflow needs, so that part was definitely helpful. The automatic updates during the training period caused some minor interruptions but were quickly resolved, so I felt the software stayed current. Telephonic support had mixed results; sometimes, I received prompt and helpful answers, but at other times getting through was a challenge, adding to the waiting. The billing setup took a bit longer than expected but was eventually completed without much fuss. Despite a handful of worthwhile components, overall the drawn-out pace and pauses made the entire onboarding feel less efficient than it could be. If they trimmed down the redundant parts and shortened wait times, this training would be way more practical and user-friendly.