Training took effort, especially when things went off track
I want to tell you straight that the training and onboarding really demanded my effort, particularly when issues cropped up during setup. There were moments when I felt stuck, especially while trying to configure the dialer and integrate it with the database. It wasn’t always clear what went wrong from my side or due to the software, but your team’s telephonic support did try to help despite some delays. I had to spend additional time troubleshooting, redoing steps in the training modules, and sometimes waiting for responses to my queries. Even though the process took longer than expected, I appreciated that the software received automatic updates during this period, which progressively fixed some bugs that initially interrupted my progress. The invoicing and payment process was straightforward, and the sign-up flow was smooth enough not to add to the stress. I understand that no onboarding process is perfect when technology is involved, but I encourage you to consider more proactive communication when things go awry. It costs users time and energy, which could deter some from fully embracing the offered tools. In summary, the effort was significant, but the structure was fair enough to keep me moving forward.