Training took effort but was supportive when issues arose
I expected the training and onboarding to be more automated and less demanding from my side, but it required a decent amount of effort to keep up with all steps and understand the software’s nuances. At first, the calling tools seemed quite intuitive, but when I faced a glitch with the dialer, the help provided was slower than I hoped. Still, the team did try to troubleshoot and eventually got the problem fixed, even if it took a few reminders on my part. The database feature was more straightforward and aligned well with what I anticipated from the beginning. While I had to be proactive during onboarding more than I expected, the resolution of hiccups reassured me that ongoing support was available, making the process balanced between challenge and assistance.