Training took about a week with a few setup challenges
The onboarding process was pretty efficient overall, but it took me about a week to get everything up and running smoothly. Initially, setting up the dialer and configuring the database seemed a bit one-off since everything needed a proper setup. However, once that foundation was laid, the ongoing maintenance and usage became quite straightforward and less time-consuming. The training materials were well structured and helped me navigate the steps needed for setup, which felt like a one-time effort, but the real learning curve was adapting to the software's daily updates and understanding how to get the most out of the calling tools. Even though the invoicing and payment processes were straightforward, I would have liked a bit more hands-on support during the initial setup to reduce the trial and error phase. The telephonic support was responsive but mostly focused on post-setup issues rather than helping during the early stages. Overall, while I’d call the initial setup a bit lengthy, the software itself functions reliably once you get through the onboarding process, balancing that initial time investment.