Training took a lot more effort than I thought
The onboarding and training process for WFHI was definitely a tough grind. It required a lot more effort and time than I had initially planned for. The modules weren't exactly simple and needed multiple attempts to fully understand. I didn’t find the training materials very intuitive, so I had to redo certain parts to grasp the usage of the dialer and database properly. On the plus side, the support was available when I called but I tried to avoid too much reliance on help since the goal was to be self-reliant. Overall, I’m not sure I’ll need as intensive training next time if I have to use a similar product again, but this time it took a serious effort to get fully onboarded. No sugarcoating here: it’s a commitment and I’m glad I stuck through it.