Training took a long time, with unclear explanations
I spent quite a lot of time trying to get through the online training modules, but the explanations weren’t always clear. The videos and text documents often used jargon without defining it properly, which made understanding the workflow confusing at times. The onboarding flow was patchy; some steps assumed prior knowledge and skipped essential details I had to figure out on my own. While the software itself offers useful tools like the dialer and database, the training did not adequately prepare me to use them efficiently. I felt stuck on several occasions because the call scripts and features were not demonstrated with practical examples. Although I appreciate that some parts of the training were helpful, on balance, the whole process could have been more streamlined to save time for new users. It took more than I had expected, reducing my confidence in using the platform swiftly. Overall, I’d say the training could definitely benefit from clearer, step-by-step guidance.