Training To Theek Tha Par Support Jab Kharaab Tha
Dekhiye, training sessions theek thay, sikhane mein clarity thi aur initial onboarding kaafi organised lag raha tha. Yeh cheez main appreciate karti hoon ki software ke basic use aur calling tools ko samjhane mein effort liya gaya. Lekin jab koi problem aayi during use, toh aapki telephonic support ne disappointment di. Jab main confidential database feature ko configure kar rahi thi aur kuch technical glitch aaya, toh support staff jo mila woh thoda impatient aur unhelpful tha. Meri queries ka jawaab pura nahi mila aur mujhe baar-baar repeat karna pada. Jo main expect karti thi wo yeh tha ki proper assistance milega, taki mere issues jaldi solve ho jayein. Sign-up aur invoicing process mein toh sab kuch theek chala, usmein koi problem nahi thi. Lekin training ke baad jab stuck hoon, toh aapka support team ekdum fail tha meri madad karne mein. Agar yeh cheez improve ho jaye toh overall experience better ho sakti hai, warna aisa lagta hai ki software toh acha hai but customer care mein kami hai.