Training timing poor fit made initial days tough
I found that the training sessions were scheduled at fixed times which didn’t really match my available work hours. This mismatch made it difficult for me to attend all the sessions live, and I had to rely on recorded materials which weren't as engaging. The software itself seemed functional, but without completing the training fully, I felt lost during onboarding. The onboarding process stretched longer than I had hoped because I couldn't consistently dedicate time as per their schedule. The dialer and database tools required some guidance which wasn’t effectively available outside of the training hours. I will say that the telephonic support was polite, though responses sometimes came after a delay. Despite this, the sign-up and payment steps were clear and straightforward. It’s just disappointing that the training availability didn't accommodate different time zones or flexible timings better. Hopefully, they improve this aspect so future users like me can benefit more quickly from the software.