Training time was longer than expected but manageable
Initially when I signed up for the software and training package I expected to get started within a day or two. The onboarding materials were comprehensive but took a bit longer than I thought to get fully comfortable. The training videos covered most functions but I still had to spend extra time navigating the dashboard and understanding workflows. The pace of training was fine but there were moments when I wished the onboarding included more hands-on examples sooner. I did appreciate the phased updates that helped me gradually understand new features without getting overwhelmed. The dialer tool integrated well with the database and calling tools, making it easier to manage calls once I was fully onboarded. Overall, while I anticipated a quicker setup, the process was thorough and I now feel equipped to use the software efficiently. The one drawback was some initial confusion about the configuration setup that wasn’t immediately clear but was cleared up with a few support calls. I would say the training and onboarding process was slightly longer than I expected but effective in making sure I understood all components.